Charles Simelo : I just started using computers, and i kind of got stuck.
[An agent will be with you shortly.][You are now chatting with Sidney .]
Sidney : Welcome to HP Total Care for Desktop Support. My name is Sidney.I will be your technical support specialist today. Please allow me a few moments while I read your issue description details.NOTE: For security reasons, PLEASE DO NOT send credit card information via chat.
Sidney : Charles, I have gone through the issue as you have mentioned above . Can you please explain me the issue in a bit more details?
Charles Simelo : I just started using computers recently
Charles Simelo : i still don understand alot of features
Charles Simelo : my son bought me new computer other day.
Sidney : Are you using Windows Xp in your computer?
Charles Simelo : i think so
Charles Simelo : what is the difference between windoows and iMac?
Sidney : Those are two different operating systems.Charles Simelo : operating systems?
Charles Simelo : like cellphone and tv?
Sidney : Yes where An operating system is the software on a computer that manages the way different programs use its hardware, and regulates the ways that a user controls the computer
Sidney : No, cellphone and TV are two devices
Charles Simelo : oh
Sidney : Just like windows Xp, windows vista , windows 7Charles Simelo : i see
Charles Simelo : well
Charles Simelo : the new computer that i got
Charles Simelo : stopped working?
Charles Simelo : and
Sidney : Are you chatting from different computer?
Charles Simelo : yes
Sidney : So what I understand correctly the system has stopped working.
Charles Simelo : the pointer stopped working]
Sidney : Are you able to see desktop screen ?
Charles Simelo : yes my computer is on the desk
Sidney : On the monitor screen what do you see exactly?
Sidney : Let me know
Sidney : Charles, are you with me ?
Charles Simelo : grass and sky
Charles Simelo : reflection of my face
Sidney : Does the new computer starts
Sidney : Was the computer working yesterday?
Charles Simelo : This is my first time on this
Sidney : Could you please provide me the product and serial number of the computer
Charles Simelo : wherer you find it?
Sidney : When did you purchase the new computer?
Sidney : The product number is of 7 digits alpha numeric number . It is located on the rear/side panel of the system with white bar coded sticker.The serial number is of 10 digits alpha numeric number . It is located on the rear/side panel of the system with white bar coded sticker.The correct serial number consists of 10 or 12 characters, which begins with two alphabets, followed by a combination of digits and characters. For example:MXU8410NX4.
Charles Simelo : My son brought the computer
Charles Simelo : a while ago
Sidney : Okay
Sidney : Please do one thing, I am providng you the voice support number, contact the number and they will take the control on your computer fix the issue for you.
Sidney : Where you need not have to do any troubleshooting steps
Sidney : We don’t have remote access. So it wont be comfortable for you to troubleshoot the issue.
Sidney : The number is: 1-800-474-6836. You can contact in this number.
Sidney : They will take the remote access of this system and troubleshoot this issue.
Charles Simelo : ok let me try
Charles Simelo : do i input into the computer?
Sidney : Or you can also tell your son to contact us so that we together could be able to perform the troubleshooting steps.
Charles Simelo : umm
Charles Simelo : The cupholder is jammed
Sidney : You have to call them in this number : 1-800-474-6836
Charles Simelo : for my cupholder?
Sidney : For you computerCharles Simelo : yes the cupholder on the computer
Sidney : Yes, you please call them.They will assist you with the issue related to your computer.
Sidney : Is there anything else I can assist you with?
Charles Simelo : umm
Charles Simelo : i can’t reach the phone
Charles Simelo : i’m kind of stuck
Sidney : You can tell your son to contact us.
Sidney : So that we would be able to troubleshoot this issue.
Charles Simelo : but it hurts
Charles Simelo : my son is young i don’t want him to see me like this
Sidney : Not a problem, Charles!
Charles Simelo : im kind of exposed…
Sidney : Did you call up in the number that I provided you
Charles Simelo : i can’t reach the phone
Sidney : You have to keep trying..
Charles Simelo : but i can’t get it out
Sidney : Charles,please take out the power cable from the power outlet
Sidney : And then put the power cable back into the wall outletSidney : Then try to turn on the computer
Charles Simelo : i think my son is home
Charles Simelo : i’ll let him talk to you
Sidney : Could you please call him to assist you?
Charles Simelo : Whats the problem sir?
Charles Simelo : oh srry dude
Sidney : I think you are facing difficulties in following the steps.
Charles Simelo : my father is a dumbass
Charles Simelo : he put his penis in the CD tray
Charles Simelo : let me go beat him
Sidney : Your father should thank you , please assist him
Charles Simelo : omg
Charles Simelo : my fathers dick fell off
Charles Simelo : ]
Sidney : Are you ready to troubleshoot this issue that you are faing with your computer
Charles Simelo : ‘fucking tard
Charles Simelo : it’s bleeding now
Charles Simelo : ok thank you
Charles Simelo : -we have to go to the hospital
Charles Simelo : bye
Melvin: Hi Charles this is the supervisor
Conversation Ended by User