zu
30 Apr. 2011
#28736

Charles Simelo : I just started using computers, and i kind of got stuck.
[An agent will be with you shortly.][You are now chatting with Sidney .]

Sidney : Welcome to HP Total Care for Desktop Support. My name is Sidney.I will be your technical support specialist today. Please allow me a few moments while I read your issue description details.NOTE: For security reasons, PLEASE DO NOT send credit card information via chat.

Sidney : Charles, I have gone through the issue as you have mentioned above . Can you please explain me the issue in a bit more details?

Charles Simelo : I just started using computers recently

Charles Simelo : i still don understand alot of features

Charles Simelo : my son bought me new computer other day.

Sidney : Are you using Windows Xp in your computer?

Charles Simelo : i think so

Charles Simelo : what is the difference between windoows and iMac?

Sidney : Those are two different operating systems.Charles Simelo : operating systems?

Charles Simelo : like cellphone and tv?

Sidney : Yes where An operating system is the software on a computer that manages the way different programs use its hardware, and regulates the ways that a user controls the computer

Sidney : No, cellphone and TV are two devices

Charles Simelo : oh

Sidney : Just like windows Xp, windows vista , windows 7Charles Simelo : i see

Charles Simelo : well

Charles Simelo : the new computer that i got

Charles Simelo : stopped working?

Charles Simelo : and

Sidney : Are you chatting from different computer?

Charles Simelo : yes

Sidney : So what I understand correctly the system has stopped working.

Charles Simelo : the pointer stopped working]

Sidney : Are you able to see desktop screen ?

Charles Simelo : yes my computer is on the desk

Sidney : On the monitor screen what do you see exactly?

Sidney : Let me know

Sidney : Charles, are you with me ?

Charles Simelo : grass and sky

Charles Simelo : reflection of my face

Sidney : Does the new computer starts

Sidney : Was the computer working yesterday?

Charles Simelo : This is my first time on this

Sidney : Could you please provide me the product and serial number of the computer

Charles Simelo : wherer you find it?

Sidney : When did you purchase the new computer?

Sidney : The product number is of 7 digits alpha numeric number . It is located on the rear/side panel of the system with white bar coded sticker.The serial number is of 10 digits alpha numeric number . It is located on the rear/side panel of the system with white bar coded sticker.The correct serial number consists of 10 or 12 characters, which begins with two alphabets, followed by a combination of digits and characters. For example:MXU8410NX4.
Charles Simelo : My son brought the computer

Charles Simelo : a while ago

Sidney : Okay

Sidney : Please do one thing, I am providng you the voice support number, contact the number and they will take the control on your computer fix the issue for you.

Sidney : Where you need not have to do any troubleshooting steps

Sidney : We don’t have remote access. So it wont be comfortable for you to troubleshoot the issue.

Sidney : The number is: 1-800-474-6836. You can contact in this number.

Sidney : They will take the remote access of this system and troubleshoot this issue.

Charles Simelo : ok let me try

Charles Simelo : do i input into the computer?

Sidney : Or you can also tell your son to contact us so that we together could be able to perform the troubleshooting steps.

Charles Simelo : umm

Charles Simelo : The cupholder is jammed

Sidney : You have to call them in this number : 1-800-474-6836

Charles Simelo : for my cupholder?

Sidney : For you computerCharles Simelo : yes the cupholder on the computer

Sidney : Yes, you please call them.They will assist you with the issue related to your computer.

Sidney : Is there anything else I can assist you with?

Charles Simelo : umm
Charles Simelo : i can’t reach the phone
Charles Simelo : i’m kind of stuck

Sidney : You can tell your son to contact us.
Sidney : So that we would be able to troubleshoot this issue.
Charles Simelo : but it hurts
Charles Simelo : my son is young i don’t want him to see me like this

Sidney : Not a problem, Charles!

Charles Simelo : im kind of exposed…

Sidney : Did you call up in the number that I provided you

Charles Simelo : i can’t reach the phone

Sidney : You have to keep trying..

Charles Simelo : but i can’t get it out

Sidney : Charles,please take out the power cable from the power outlet
Sidney : And then put the power cable back into the wall outletSidney : Then try to turn on the computer

Charles Simelo : i think my son is home
Charles Simelo : i’ll let him talk to you

Sidney : Could you please call him to assist you?

Charles Simelo : Whats the problem sir?
Charles Simelo : oh srry dude

Sidney : I think you are facing difficulties in following the steps.

Charles Simelo : my father is a dumbass
Charles Simelo : he put his penis in the CD tray
Charles Simelo : let me go beat him

Sidney : Your father should thank you , please assist him

Charles Simelo : omg
Charles Simelo : my fathers dick fell off
Charles Simelo : ]

Sidney : Are you ready to troubleshoot this issue that you are faing with your computer

Charles Simelo : ‘fucking tard
Charles Simelo : it’s bleeding now
Charles Simelo : ok thank you
Charles Simelo : -we have to go to the hospital
Charles Simelo : bye
Melvin: Hi Charles this is the supervisor

Conversation Ended by User

Close ×

mioritice.com folosește fișiere de tip cookie pentru a personaliza și îmbunătăți experiența ta pe site-ul nostru.

Înainte de a continua navigarea pe site-ul nostru te rugăm să aloci timpul necesar pentru a citi și înțelege termenii de utilizare și politicile noastre.

Sunt de acord Mai multe optiuni
Cookie-urile de statistică îi ajută pe proprietarii unui site să înţeleagă modul în care vizitatorii interacţionează cu site-urile prin colectarea şi raportarea informaţiilor în mod anonim.
Cookie-urile de marketing sunt utilizate pentru a-i urmări pe utilizatori de la un site la altul. Intenţia este de a afişa anunţuri relevante şi antrenante pentru utilizatorii individuali, aşadar ele sunt foarte valoroase pentru agenţiile de puiblicitate şi părţile terţe care se ocupă de publicitate.
Obligatoriu - nu poate fi deselectat. Cookie-urile necesare ajută la a face un site utilizabil prin activarea funcţiilor de bază, precum navigarea în pagină şi accesul la zonele securizate de pe site. Site-ul nu poate funcţiona corespunzător fără aceste cookie-uri.